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Esposa is seeking lovely and ambitious ladies to join their growing team! It can be you!

SALES ASSOCIATES
Job Description:
CLIENTS
• Ensure customers’ satisfaction and seek customers' feedback (comment card)
• Provide clients with the necessary information about the different brands displayed in the boutique. This requires the consultant to perform the proper analysis of the respective brands and seek feedback and technical training from the Employer.
• Show patience and give all the required attention to the client to deliver a Value Add service to the client. Enthusisam is key!

SALES
• Analyze consumer buying patterns and keep Boutique manager aware of changes (if any).
• Identify customer needs and try to find solution through the existing gowns in the Boutique.
• Liaise with Floor Coordinator to ensure that Boutique's stock covers clients requests.

Delivery of dresses
• Capture clients' requests on "fiche client" and follow up with tailors on the proper execution of needs.
• Check that the dresses were properly prepared and executed before delivery to clients.
• Follow up with Boutique Manager and tailors in case clients were not satisfied with the delivered dress or changing needs of clients.

Inventory
• Ensure that gowns are always in good conditions and well displayed.
• Perform quarterly stock counts, and follow-up on variances with Boutique Manager.

Job location: Beirut – Dubai
Years of experience: Minimum 4 years
Gender: Female
Skills: Confident - Team player - Have sense of responsibility - Can handle difficult situations & more...
Assistant shop manager | DUBAI
Job Summary
The Assistant manager is responsible to assist the Shop /Store Manager in managing the team, ensuring the attainment of sales target, delivering an outstanding customer service, maintaining the shop and brands merchandizing and managing the stock, in alignment with the Company’s policies and procedures.
In their endeavor to excellence, the fundamental values all employees must possess : Commitment, Integrity, Empathy and Flexibility


Main Responsibilities

• Sales Achievement
» Achieve the sales target allocated to the store
» Participate with the sales executive team in generating sales through high selling techniques.
» Perform and sell gowns depending on the clients’ request for special VIP clients.
» Perform, draw and sell sketches to client from scratch, as semi couture or Haute Couture.
» Analyze consumer buying patterns and predict future trends.
» Build relationships in the market and bring potential customers to the boutique
• Customer Service
» Build and maintain customer relationships in order to build strong loyalty
» Ensure consistency in customer service delivered and handle all complaints.
» Assist clients ( specially VIP clients)
» Ensure that all online customers' queries are addressed (follow-up with Floor Coordinator)
• Stock Management
» Enter all received goods in inventory and ensure proper record of all stock movements
» Order and replenish all goods to avoid any out of stock situation
» Assist the Shop Manager in preparing for the inventory.
» Ensure that gowns are always in good conditions and well displayed,
» Perform quarterly stock counts, controls the inventory and follows-up on variances
» Receive and ensure that goods received are in accordance with orders and invoices
• Merchandising
» Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
» Implement all merchandising as per the company’s visual merchandising guidelines
» Conduct daily walkthroughs to check presentation standards.
• Employee Management
» Prepare schedule to ensure full coverage of the shop floor and tailoring ,and maintain grooming standards of the staff
» Second the Shop Manager in defining areas of responsibility for each sales team member
» Manage, engage and guide the team reporting to her.
» Follow-up with Tailor to ensure all customers' requests are adhered to properly and on timely basis,
» Follow-up on the Floor Coordinator to ensure that proper reporting to Head Office is performed:
o Weekly reports
o List of Clients

Ideal Profile

Education University Degree or Certificate
Previous Experience Minimum 2 years in a supervisory position
Linguistic Skills English  Excellent Good  Fair  Preferable  Not Required
Arabic   Excellent  Good Fair Preferable  Not Required
Senior Sales Consultant | DUBAI
Job Summary
The Senior Sales Consultant is responsible for delivering an outstanding customer service to all customers and using appropriate sales techniques and product knowledge to reach the sales targets. In addition, the Senior Sales Consultant is responsible for stock replenishment suggestions, promotion of products and new collection.
In their endeavor to excellence, the fundamental values all employees must possess are Commitment, Integrity, Empathy and Flexibility


Main Responsibilities

• Sales Achievement
» Achieve the sales target by using advanced sales techniques and product knowledge
» Focus on selling and up selling.
• Customer Service
» Build and maintain customer relationships in order to build strong loyalty
» Communicate with customers to assess and satisfy their needs, and meet or exceed their expectations.
» Liaise with floor coordinator to achieve highest success rates (i.e. ensure that all clients visiting the boutique either bought or will come back for a 2nd and/or 3rd visit)

• Merchandising
» Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display and stock rotation
» Implement all merchandising as per the brand’s visual merchandising guidelines.
• Delivery of dresses
» Capture clients’ requests on “fiche client” and follow up with tailors on the proper execution of needs.
» Check that dresses were properly prepared and executed before delivery to clients.
» Follow up with the Boutique Manager and tailors in case clients were not satisfied with the delivered dress or changing needs of clients.

o Other
» Prepare stock in hand, stock to be delivered, participate in inventories.
» Perform quarterly stock counts, and follow-up on variances with Boutique Manager.



Physical Requirements for the Job

Standing  Not Required  10%  25%  50%  75%  Extremely Frequent


Ideal Profile

Education High school or secondary level
Previous Experience 3 – 5 years of Sales and Customer Service

Linguistic Skills
English  Excellent  Good  Fair Preferable  Not Required
Arabic  Excellent  Good  Fair Preferable  Not Required
Store Manager (handling two stores or more) | LEBANON
Job Summary
The Store Manager is responsible for managing the team ensuring to achieve the sales targets through outstanding customer service, deliver sales reports, and manage efficiently the stock as she is fully accountable of the inventory process and result. In addition, she is accountable for the implementation of the company’s policies and procedures.
In their endeavor to excellence, the fundamental values all employees must possess are Commitment, Integrity, Empathy and Flexibility


Main Responsibilities

• Sales Achievement
» Conduct sales analysis, follow up on market trends and monitor the competition’s activity
» Propose ways to improve the business: in store merchandizing, opening hours, product mix…
» Produce quantitative and qualitative sales report
» Be present in the shop floor to generate sales and handling VIP customers.
» Perform and sell gowns depending on the clients’ request for special VIP clients.
» Perform, draw and sell sketches to client from scratch, as semi couture or Haute Couture.
» Analyze consumer buying patterns and predict future trends.
» Build relationships in the market and bring potential customers to the boutique
• Customer Service
» Identify customer potential needs and use initiatives to meet those needs
» Ensure consistency in customer service delivered and handle all complaints
» Ensure building, maintaining and using the customer data base
» Seek customers' feedback and ensure their satisfaction
» Assist clients ( specially VIP clients)
» Ensure that all online customers' queries are addressed (follow-up with Floor Coordinator)
» Provide clients with technical consultation and provide them the necessary information about the different brands displayed in the boutique
» Handle and resolve customer and employees complaints
• Stock Management
» Enter all received goods and ensure stock control and proper record of all stock movements
» Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
» Prepare for the inventory.
» Ensure to have 0 variance in each stock audit , quartet and annual
• General Operations
» Coordinate with the back office, marketing and all the team regards of new collection, in store animation or renovation and provide feedback accordingly
» Follow up on different issues with Management such as promotions, approvals, security issues…
• Merchandising
» Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
» Implement all merchandising as per the company’s visual merchandising guidelines
» Conduct regular walkthroughs to check presentation standards.
• Employee Management

» Prepare schedule to ensure full coverage of the shop floor and tailoring , and maintain grooming standards of the staff
» Manage, engage and delegate the responsibilities of the team reporting to her
» Conduct the appraisal and assessment of own team members
» Responsible for coaching and training own team members.


Ideal Profile

Education University Degree preferably in couture and management
Previous Experience 4 - 5 years preferably in retail shop management

Linguistic Skills
English   Excellent Good  Fair Preferable  Not Required
Arabic   Excellent  Good  Fair Preferable  Not Required

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